The 5 Essential people skills :
Carnegie Dale
The 5 Essential people skills : How to assert yourself, listen to others, and resolve conflicts / Dale Carnegie. - 2012. - New York. Simon & Schuster; 2012. - 240 p . ; softbound 13x20cm
1. An introduction to Assertiveness
2. The three-part assertion message
3. Assertive rapport building
4. Tactics for assertive rapport building
5. Assertive curiosity
6. Maximizing assertive curiosity in business
7. From curiosity to understanding
8. Etiquette: Rules of the road for people skills
9. Persuasion as a people skill
10. Asking questions skillfully
11. Assertive speaking
12. Assertive ambition
13. Assertive listening
14. Maximizing results with Assertive ambition
15. Assertive conflict resolution
16. Assertive management and negotiation
978-1-47111-524-0
158 / CAR
The 5 Essential people skills : How to assert yourself, listen to others, and resolve conflicts / Dale Carnegie. - 2012. - New York. Simon & Schuster; 2012. - 240 p . ; softbound 13x20cm
1. An introduction to Assertiveness
2. The three-part assertion message
3. Assertive rapport building
4. Tactics for assertive rapport building
5. Assertive curiosity
6. Maximizing assertive curiosity in business
7. From curiosity to understanding
8. Etiquette: Rules of the road for people skills
9. Persuasion as a people skill
10. Asking questions skillfully
11. Assertive speaking
12. Assertive ambition
13. Assertive listening
14. Maximizing results with Assertive ambition
15. Assertive conflict resolution
16. Assertive management and negotiation
978-1-47111-524-0
158 / CAR