TY - BOOK AU - Kuang Cliff TI - How the hidden rules of design are changing the way we live,work and Play: SN - 978-0-7535-5665-8 U1 - 658.5 23 PY - 2020/// CY - UK PB - Penguin Random House N1 - Part I: Easy to used 1.Confusion 2.Industry 3.Error 4.Trust 5.Metaphor Part II:Easy to want 6.Empathy 7.Humanity 8.Personalisation ER -