TY  - BOOK
AU  - Voss, Chris
TI  - Never Split the Difference: Negotiating as if your life depends on it
SN  - 978-1-847-94149-7
U1  - 158.5 23
PY  - 2016///
CY  - UK
PB  - Penguin books
N1  - 1. The new rules
2. Be a mirror
3. Don't feel their pain, label it
4. Beware "Yes" master "No"
5. Trigger the two words that immediately transform any negotiation
6. Bend their reality
7. Create the illusion of control
8. Guarantee execution
9. Bargain hard
10. Find the black swan
ER  -